Frequently Asked Questions

What is your payment policy?

Our Payment Policy is as follows:
Orders placed 30 days or less from event date are 100% non-refundable, regardless of cancellation/use of equipment. A 50% NON-REFUNDABLE deposit is required to secure a reservation made more than 30 days in advance. Reservations may be adjusted until 30 days prior to the event date, at which point the remaining balance will become due, regardless of cancellation.We accept Visa, Mastercard, American Express or cash. We do not accept personal checks, money orders or cashier’s checks.

I can’t find your store – where are you located?

There is no store front to visit. We operate out of a warehouse, currently located on State Fair Park. Equipment viewing may be arranged, by appointment only.

Do you accept credit cards?

We accept Visa, Mastercard, American Express or cash. We do not accept personal checks, money orders or cashier’s checks.

What are your prices?

You can view our price list online here. We are also happy to provide a formal estimate – just ask!

How far in advance should I make a reservation for an upcoming event?

Whether you rent from Bear or another company, reserving equipment as early as possible is your best bet. We typically run out of items such as tents and restroom trailers during the busy summer months, so the sooner you make your reservation, the better chance you have of getting the equipment that you want.

Do you provide delivery and pickup?

Yes! We are happy to deliver items to your event location. A delivery fee will apply.

Can I pickup equipment, rather than having it delivered?

Yes! Pickups and returns are scheduled in advance, typically pickups on Fridays, 3-4:30 PM with returns on Mondays, 3-4:30 PM. All pickup items must be paid in full in advance of pickup.

What size tent do I need?

A good rule of thumb is 100′ square feet per 10 people. Our common tent sizes are shown below with seating at rounds:

10 x 10 – Seats 10
20 x 20 – Seats 40
20 x 40 – Seats 80
20 x 60 – Seats 120
20 x 80 – Seats 160
30 x 30 – Seats 90
30 x 60 – Seats 180
30 x 90 – Seats 270
60 x 60 – Seats 360
60 x 80 – Seats 480
60 x 100 – Seats 600